Kostenloser Versand ab 50€

Innovatives Kreislaufmodell

Hergestellt in Europa

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SHIPPING AND RETURNS

SHIPPING

Germany

3,90€ per order up to a value of 50€. Free shipping for orders over 50€.

Europe

8,90€ per order up to a value of goods of 50€. Free shipping for orders over 50€.

International

8,90€ per order.

DELIVERY TIMES

We offer national and international shipping via DHL GOGREEN. Delivery times can be found in the respective item descriptions. As soon as your package leaves our warehouse, you will receive an e-mail confirmation of the shipment.

 

RETURNS

We want you to love what you ordered, but if something isn't right, let us know. We do not want you to keep an item that will not serve. No fashion waste is our mission!

 

HOW DO I RETURN A mamelo PRODUCT?

All returns must be authorized by sending a return request to returns@mamelo.de, stating the order number and the reason for your return. Return applications must be request and returned within fourteen (14) days of receipt of the order. After we have received and checked your return request you will get a shipping label from us. Returns are free of charge.

 

FAQ 

What's eligible for return?

Pre-Cycle (New, Pre-Loved and Recycled)

  • You can return any item that's in its original condition.

 

Take Back Program CRCLR

Bitte informiere dich hier wie unser Rückkaufprogramm CRCLR funktioniert und wie du einen gebrauchten Artikel an uns zurückgeben kannst.

 

Are returns free of charge?

Ja. Alle europäischen Rücksendungen sind kostenlos.

Yes. All European returns are on us! 
We ask from all our customers to be mindful of carbon footprint and to only order what they need and do returns on items that would not be used otherwise. If you are not sure about a color or a size, please contact us here so we can assist and make sure the right items are ordered the first time around.  

 

Can I exchange?

We only offer returns. For an exchange, simply return your item to us by submitting a return request to returns@mamelo.de. We will refund you and you can simply order the new item you want.

 

What should I do if my item is defective or if items are missing in my package?

Nobody is perfect. Neither are we. If something does not meet your expectations or an item is faulty, please send us an email with pictures of the issues at customercare@mamelo.de within seven (7) days of receiving your items. We are happy to assist with any issues you might encounter.

 

How long will it take to get a refund?

All refunds will be processed within 14 days of receipt of merchandise and credited back using your original form of payment.